DISPATCH TIME
Our products are made to order, which means we create your item after your order has been placed. To ensure the highest quality, our products are all handmade with love and attention to details. At this time, please expect your order to ship out in 1-3 business days. For pre-orders, please expect a production time of 7-15 working days as we require this time to prepare the materials.
Good things take time, and we assure you that our products are all worth waiting for. You will receive an email with tracking number once your order is shipped out!
1. For orders returned due to an incorrect shipping address provided, we will require you to pay a reshipping fee to resend your order.
2. Please make sure you provide the correct address during checkout as Cibbea will not be held responsible if your order is shipped to the wrong address. there is no guarantee that your order will be delivered on time
3. If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your package, Cibbea will not be responsible if the package is lost, stolen or damaged.
Order Confirmation
After completing the purchase. You will receive an ‘Order Confirmation email (check your spam folder if you can’t find it) to make sure all the information is correct. We will ship to the address you filled out on the checkout page. Please note that if there is no delivery, please contact us within 2 hours:
[email protected], free cancellation or change, once we ship your order, we cannot change the address.
Delivery time
Delivery time = processing time + shipping time （Ships Monday-Friday working days）
SHIPPING TIMES & COSTS
We ship worldwide! All our shipping prices are in US Dollars (USD). Please note that business days DO NOT include weekends or public holidays. See below to find more information regarding delivery timeframes per destination:
| Country | Lead Time | Ship Time | Standard shipping | Shipment |
| United states | 1-3 business days | 5-8 business days | Free | Air transport |
| Germany | 1-3 business days | 5-8 business days | Free | Air transport |
| Canada | 1-3 business days | 7-12 business days | Free | Air transport |
| Australia | 1-3 business days | 8-12 business days | Free | Air transport |
| Ireland | 1-3 business days | 9-13 business days | Free | Air transport |
| United Kingdom | 1-3 business days | 5-8 business days | Free | Air transport |
| France | 1-3 business days | 8-12 business days | Free | Air transport |
| Italy | 1-3 business days | 10-15 business days | Free | Air transport |
| Spain | 1-3 business days | 8-15 business days | Free | Air transport |
| Netherlands | 1-3 business days | 6-8 business days | Free | Air transport |
| Romania | 1-3 business days | 10-15 business days | Free | Air transport |
| United Arab Emirates | 1-3 business days | 7-10 business days | Free | Air transport |
| Hong Kong (China) | 1-3 business days | 3-5 business days | Free | Air transport |
| Taiwan (China) | 1-3 business days | 4-5 business days | Free | Air transport |
| Rest of world | 1-3 business days | 10-15 business days | Free | Air transport |
We offer free standard shipping for all orders !
Please note that the time frame in the table is only an estimation. As there are many uncontrollable factors in international shipping, we can’t make any shipping time guarantees. We are also unable to offer return for items arrive late. Check out our full return policy.
DELIVERY INFORMATION
- Delivery Delays: During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been despatched from our warehouse.
- Customs Charges: The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please familiarise yourself with your country’s customs charges and levies prior to placing an order. Cibbea is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.
- Regarding refunds, you will receive refund confirmation when we complete the process. The refund processing time is 48 hours. The actual arrival time of the refund is determined by your payment method and bank processing time. It generally does not exceed 14 working hours. If we have refunded within the system period, but more than 14 refunds arrive to you every day For your account, please contact your payment method business or financial institution to inquire, or you can contact us at our support email
[email protected], we will check your contact refund details and tell you what to do.
